Return Policy
Send us an email if you received the wrong items or size to support@beakwings.com
We understand that sometimes, customers may need to return a product for various reasons. As a brand committed to customer satisfaction, we offer a 30-day return policy with no hassle and no questions asked. Below are the details of our return policy:
- Eligibility: All products purchased directly from our website are eligible for a return within 30 days of delivery.
- Return Process: To initiate a return, customers must contact our customer support team via email or phone. We will provide a return shipping label, which the customer must print and affix to the package. Customers must ship the product back to us in its original condition, with all accessories and packaging included.
- Refunds: Once we receive the returned product, we will inspect it to ensure it is in its original condition. If everything checks out, we will issue a refund to the customer's original form of payment within 5-7 business days.
- Exceptions: We do not accept returns on certain products, including personalized or custom-made items, gift cards, and digital downloads.
- Shipping: We do not reimburse customers for shipping costs, unless the return is due to an error on our part, such as a defective product or incorrect item sent.
We hope this policy provides peace of mind for our customers and encourages them to shop with confidence.